Your claim.
Our priority.
Claims are handled by our team of insurance experts. File and manage your claims with the Hippo Home app or by logging into your account.
Not insured through Hippo?
Not insured through Hippo?
How claims work at Hippo
You don’t have to navigate the unexpected alone. Our claims team is here to make the process as stress-free as possible, so you can focus on getting things back to normal.
1
Start your claim
File your claim in the Hippo Home App or Hippo Portal. Our claims team will step in to help guide you through what comes next.
2
Assessment and inspection
We'll assign an adjuster to review your claim. Depending on the situation, we may schedule a virtual or in-person inspection to gather the details needed to move forward.
3
Review and approval
Your adjuster will walk you through your coverage and review all available information. If your claim is approved, we’ll quickly notify you and outline next steps.
4
Payment
If your claim is approved, we'll promptly process your payment—so you can focus on repairs, recovery, and moving forward.
Easily file and manage your claims. All in the Hippo Home app.
Use the Hippo Home app to submit your claim, share photos, and upload documents. You’ll also have access to our claims team for guidance and support every step of the way.
Check the status of your claim
Track your current claim or review past claims in the Hippo Home app or Hippo Portal.
Insured with someone else?
If your policy was placed with another carrier besides Hippo, you’ll need to file your claim with them. We’ll help you find the right contact details.
